Your safety, before every hammer swings.

We vet every artisan with a valid Nigerian ID and a live photo before they can accept jobs. Here's how to keep every visit safe and what to do if something feels off.

Pay through the app — never to an artisan's account

All payments for Handyman ProMax jobs must be made inside the app by card or bank transfer. Do not send money to an artisan's personal bank account, and do not pay cash for the platform fee — even if you are asked to. Payments made outside the app cannot be traced, refunded or covered by our dispute resolution, and we will suspend any artisan who requests one. Report it immediately below or to handymanpromaxservices@gmail.com.

Pay only through the app

Never transfer money to an artisan's personal account and never pay cash for the platform fee. Off-app payments are not protected.

Only hire Verified artisans

Look for the shield badge. Every artisan is ID-checked before going live.

Never share OTPs or bank PINs

No Handyman ProMax staff will ever ask for these — even during a job.

Meet in a visible area first

For first-time jobs, greet the artisan at the gate or entrance.

Have a second person around

Especially for late-hour jobs, keep a friend or family member close by.

Use in-app chat and calls

Your number stays private and we keep a record for your safety.

Report anything suspicious

Cancel the job and file a report below — we act on every report within 24 hours.

In an emergency

Call 112 (Nigeria emergency) first. Then tap end-call in the app and file a report so we can suspend the artisan immediately.

Report an issue or file a complaint

Reports reach our admin dashboard and our support inbox (handymanpromaxservices@gmail.com) and are reviewed within 24 hours.

Please sign in to file a report.

Or email us directly: handymanpromaxservices@gmail.com