Terms & Conditions

Handyman ProMax Services connects customers with independent, ID-verified semi-skilled artisans — plumbers, electricians, carpenters, mechanics and technicians. We are a marketplace and technology provider. Artisans are independent contractors and are not employees or agents of Handyman ProMax Services.

• You must be at least 18 years old to open an account.
• You must provide accurate details: full name, address, state of residence, a verifiable email address and working phone numbers.
• Your email address must be confirmed before you can request a job.
• Artisans must additionally submit a live photograph and a valid government-issued means of identification (NIN, driver's licence, voter's card or international passport). Every artisan is reviewed and approved by our admin team before appearing on the platform.
• You are responsible for everything done under your account. Keep your password private.

• The minimum workmanship / labour fee is ₦10,000, plus a 10% platform service charge. The artisan will bargain above the minimum depending on the nature or extent of the job, and money for buying materials can be given to the artisan separately. The price must be agreed in the in-app chat before work begins.
• Photos you upload with a request are shared with the assigned artisan only, so they arrive with the right tools.
• ETAs are estimates and can be affected by traffic and weather.

• All payments must be made through the App (card or bank transfer via our payment partner). Never pay into an artisan's personal bank account and never hand over cash for the platform fee.
• Payments made outside the App are not covered by our dispute resolution, refunds or guarantee, and may lead to suspension of both accounts.
• Refunds for a job not performed, or performed poorly, are assessed case by case once a complaint is filed.
• We never ask for your OTP, card PIN or bank password. Anyone who does is committing fraud — report them immediately.

You may cancel free of charge before the artisan sets off. Once an artisan is en route, a minimum labour fee may apply to cover their trip. Repeated late cancellations may restrict your account.

• Your email address is private and is never shown to artisans. It is visible only to Handyman ProMax administrators for support and verification.
• Chat and calls are routed through the App so numbers stay private.
• Direct phone numbers are exchanged only when one party requests it and the other accepts. Either party may decline.
• Uploaded identification documents are stored privately and are visible only to our verification admins.

Artisans are independent contractors responsible for the quality and safety of their work. Handyman ProMax Services facilitates the connection, holds verification records, and mediates disputes, but does not itself perform the work. To the extent permitted by Nigerian law, our liability for any single job is limited to the amount paid through the App for that job.

We may suspend or remove any account that breaches these terms, the code of conduct below, or applicable Nigerian law — including fraud, impersonation, harassment, or repeatedly taking payments off-platform.

• Arrive on time, or communicate early in the App if you will be delayed.
• Carry your means of identification and show it on arrival; it must match your profile.
• Quote honestly. Agree the price and scope in chat before starting work. Never inflate prices on site.
• Never ask a customer to pay you directly or into a personal account.
• Work safely, isolate power and water where needed, and clean up afterwards.
• Respect the customer's home, household members and property. No harassment, discrimination or abusive language.
• Do not subcontract a job to an unverified person or share customer details with anyone.
• Complete the job to a professional standard or clearly state what could not be done and why.

• Describe the problem accurately and add photos where possible.
• Provide a safe, accessible working environment and be reachable during the visit.
• Treat artisans with courtesy and respect. Abuse and discrimination are not tolerated.
• Pay promptly through the App once work is agreed and completed.
• Rate honestly — ratings protect the next customer.

Violence or threats, sexual harassment, theft, impersonation, weapons, intoxication on a job, and fraudulent payment requests result in immediate and permanent removal, and are reported to the relevant authorities.